Front Desk Team Member

Front Desk Associate — Patient Care and Office Coordination — Sewickley

Join our established downtown Sewickley dental practice as a Front Desk Associate and become a key member of a compassionate, patient-first team. We are looking for a friendly, reliable individual with strong communication skills and a positive attitude. This role is best suited to someone who thrives on face-to-face interaction, enjoys solving problems, and can juggle multiple administrative tasks while keeping the patient experience comfortable and efficient.

Key duties include:

• Opening and closing the office each day in accordance with standard operating procedures to ensure readiness and security
• Managing a multi-line phone system: answering calls, returning voicemails, and coordinating messages for clinical staff
• Welcoming patients, handling timely and accurate check-ins and check-outs, and providing clear instructions about next steps
• Scheduling new and follow-up appointments, confirming upcoming visits, and conducting recall outreach to maintain continuity of care
• Processing patient payments and copays accurately, maintaining proper handling of patient financial transactions
• Verifying insurance coverage and eligibility before appointments to streamline clinical workflow
• Assisting patients with billing questions and helping them understand statements or payment options
• Proactively contacting patients to schedule or reschedule treatment and helping close open treatment plan items
• Performing chart audits to ensure records are complete, accurate, and up-to-date for clinical review
• Supporting other administrative functions as needed to keep the office running smoothly and support clinical staff

While prior dental office experience is preferred, we encourage enthusiastic, quick-learning candidates to apply; dental assistants interested in front desk responsibilities are welcome. This is a 32–38 hour per week position with benefits including a company 401(k) after six months, medical insurance, and paid time off after 90 days. If you value excellent patient service and want to support a high-quality practice, we look forward to receiving your application.

recblid 1fmvxilnva5zv7i8j864n0fv6nk43v