Looking for a New Opportunity?

Purpose:

The Energy Assistance Program is hiring up to four (4) Temporary Energy Assistant I positions that are funded through the Low-Income Household Energy Assistance Program (LIHEAP). These positions will be full time with benefits and will work up to six months.

This is a hybrid position, and successful candidates will be required to work in the office at least 2 to 3 days per week. You may opt to work in the office 5 days per week. To work remotely, you must have high-speed internet and a private office space.

Position Purpose:

The successful candidates will be able to handle high volumes of paper and digital applications while ensuring the protection of personal information. They will enjoy a rewarding, fast-paced team environment and are able to work effectively in the office and remotely.

About You:

We are looking for dynamic individuals with excellent computer skills. Must be able to provide direct services in person and on the phone to a very diverse population including low-income, seniors, people with limited English, people with disabilities, and Veterans.

These individuals must have the ability to learn and retain program-related information quickly and continuously. They must be able to communicate professionally and effectively when encountering disgruntled or challenged clients in crisis.

About Human Services:

Human Services Department mission is to help all persons meet their basic needs and develop their potential by providing timely, effective human services and building community.

The Human Services Department includes over 300 diverse, friendly, and dedicated employees who receive outstanding benefits and competitive wages. Employees are appreciated and have the opportunity to make a real difference in our community.

To Be Considered:

Applicants must electronically submit an application through Snohomish County’s Neo Gov site by 11: 50 p.m. on the closing date. A resume and cover letter are required. When your application is complete, verify the information and make sure there is nothing missing. Be sure to verify your education and/or experience comply with the minimum requirements section of the posting. Click on APPLY & SUBMIT and then click on CHECK APPLICATION STATUS. If you have problems with your application, please contact Neo Gov Application Support at 855-524-5627.

Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.

BASIC FUNCTION

To interview low-income clients and establish their eligibility for grant funded energy and weatherization programs.  Process necessary documents for compliance with regulations.

STATEMENT OF ESSENTIAL JOB DUTIES

1. Assists clients in person and on the telephone in correctly completing forms; reviews forms for accuracy; requests additional information as needed; calculates eligibility and answers questions regarding eligibility.
2. Answers telephone; respond to questions or routes calls to correct party.
3. Reviews client files to ensure that all documents are signed and completed per contract compliance.
4. Provides information and referral to Community Service Agencies.
5. Enters information on the computer in specialized format, including application, program or financial data.
6. Receives and routes incoming mail; may deliver mail to Post Office and maintain mail log.

STATEMENT OF OTHER JOB DUTIES

1. Provides client training in Energy Conservation.
2. Assists client in budget counseling.
3. Schedules phone interviews; assists elderly, handicapped and homebound clients with their eligibility.
4. Assists with appointment scheduling.
5. Performs related duties as required.

One (1) year of experience in Energy/Weatherization programs performing a variety of office work, interviewing and computer experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities.  LIHEAP Energy Assistance Program experience preferred.  Must pass job related tests.

PREFERRED QUALIFICATIONS

LIHEAP Energy Assistance Program experience preferred.

SPECIAL REQUIREMENTS

A valid Washington State Driver's License is required for employment.

KNOWLEDGE AND ABILITIES

Knowledge of:

• computers, data entry and standard software programs such as Microsoft Word and Excel
• standard office practices and procedures and all related office work
• standard human service client protocol including interview techniques, client confidentiality requirements, and professional conduct

Ability to:

• perform mathematical computations
• communicate effectively with a diverse population
• learn and retain a complex series of rules and regulations to determine eligibility and benefits
• explain complex rules, policies and procedures in a concise easy to understand manner
• read, interpret and enter data accurately and rapidly
• maintain an organized work setting, tracking forms and applications
• work with minimum supervision in a fast-paced setting meeting deadlines while coping with distractions and interruptions
• accurately follow oral and written instructions
• maintain accurate records and prepare required reports
• maintain a professional demeanor while exercising good judgment

SUPERVISION

Employees receive direction from a technical Lead Energy & Weatherization Assistant III, and supervision from a Human Services Specialist III or administrator as assigned. Objectives, priorities and goals/deadlines are established by the supervisor. Employees plan and carry out successive steps and resolve problems in accordance with instructions, policies and accepted practices.

WORKING CONDITIONS

The work is performed in the usual office environment with occasional field work when assisting clients.

Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request. 
EEO policy and ADA notice