Technical Support Analyst

The position of Technical Support Analyst is currently available with the North Carolina Real Estate
Commission in Raleigh. A summary is outlined below.

EMPLOYER: North Carolina Real Estate Commission, a North Carolina state agency responsible for the
licensing and regulation of North Carolina real estate brokers and time share projects
POSITION: Technical Support Analyst
SALARY: $46,198 - $55,437 (depending on experience)

DUTIES:

• Interacts with a broad range of users requiring strong communication skills and using
  technical resources to provide support.
• Sets up and installs computer hardware, software, and/or peripheral equipment.
• Troubleshoots and performs routine repair hardware, software, and/or peripheral
  equipment including computers/printers/copiers/fax machines/phones.
• Images/reimages computers.
• Loads software and databases.
• Conducts computer diagnostics to determine the nature of problems.

MINIMUM QUALIFICATIONS: Associate's degree in computer science or an IT-related field from an
appropriately accredited institution or High school or General Educational
Development (GED) diploma and two years of experience in the field of technology
related to the position's role. Coursework in computer or information technology may
be substituted year-for-year for the required experience or an equivalent
combination of education and experience.

CONTACT: Wendy Harper
Chief Administrative Officer
(919) 608-7148
jobs@ncrec.gov
EQUAL OPPORTUNITY EMPLOYER

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