OFFICE ASSISTANT 3

This recruitment will remain open until April 21, 2025. It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a motivated and qualified individual for the Office Assistant 3 position. This role is within the Operations Division and is based out of our Tumwater Office.

This position staffs the front desk and will not be eligible for scheduled, recurring telework.

WHY OIC?

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Flexible work options: Hybrid work opportunities.

About the Position

As a face of the agency and resource for your colleagues, you'll be greeting, welcoming, and directing staff and visitors as well as providing a variety of complex clerical assistance and support. Being able to work independently and simultaneously on competing tasks despite constant interruptions is necessary for this position. If you are skilled in, and enjoy, working efficiently and effectively with a variety of individuals, can maintain accuracy and maintain proper business etiquette, then this may be the position you've been searching for!

This recruitment may be used to establish a qualified pool of candidates for Office Assistant 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $3,028 - $3,999.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement. Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov

The duties of the position include, but are not limited to: 

• Serve as the first point of contact for visitors during business hours. This involves greeting, checking in visitors and directing walk-in clients to the correct department.
• Answers and appropriately routes incoming phone calls using a multi-line telephone system.
• Assists OIC staff in reserving and checking out agency vehicles, conference rooms, badges, and parking passes.
• Accepts incoming deliveries from UPS, FedEx, legal messengers, and other delivery services.
• Review, analyze and input SOP submission sent via mail or legal messengers into database.

• Issue certificates of service via certified mail on insurers on behalf of the agency. 
• Act as a liaison and subject matter expert for applicable SOP procedures. 

• Processing Insurance fair Conduct Act (IFCA) paperwork by logging IFCA paperwork and “responses” from insurance companies into spreadsheet.

• Open, screen, sort and distribute incoming mail and deliveries to each department. 
• Collect and prepare outgoing mail and deliveries for multiple daily pick-ups. 

• Conduct inventory of office supplies throughout the building.
• Prepare and submit purchase orders for office supplies, paper products, toner, and janitorial supplies.
• Verify receipts of all goods and supplies delivered and distribute as necessary.

To read more about this position and view all duties, click here to request a position description.

Required Qualifications:

• High school graduation or equivalent 
• Two years of clerical and/or customer service experience. Clerical and customer service experience includes duties such as answering multi line telephones, greeting customers, taking orders, or responding to questions, providing resolution to issues, filing, keeping records, data entry, processing mail, inventorying supplies, checking emails, typing and/or managing schedules or calendars, in a professional office setting.
• Basic proficiency on Microsoft office products such as Excel, Outlook and Word. 
• The ability to type 40 words per minute. 

An associates degree from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent will substitute for up to two years of clerical experience.

Preferred/Desired Qualifications:

• Experience providing assistance and resolution to customers regarding inquiries, complaints or problems in a helpful and professional manner in person, over the phone and in writing. 
• Experience using a Teams phone system
• Experience performing mailroom functions such as opening, sorting, and delivering mail, and knowing how to mail items through certified mail, FedEx etc.        
• Experience performing supply room functions such as taking inventory, placing orders and receiving/stocking supplies. 
• Intermediate use of Microsoft products (Word, Excel and Outlook)

Ready to join us?

Learn more about the Office Assistant 3 position and the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here! 

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

• This position is represented by the Washington Federation of State Employees (WFSE).
• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage. Candidates are encouraged to pre-plan for this. University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent.
• If a degree was awarded outside the United States, candidates must provide a credential evaluation report.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with OA3-02719 in the subject line. Please do not attach the DD 214 to your application materials.  Please black out personally identifiable data such as social security numbers. 
• At the OIC, honoring diversity, equity, and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees and volunteers enjoy a respectful, safe, and supportive working environment. Only by fostering the inclusion of people from all backgrounds, cultures, and attributes, can OIC employees and volunteers achieve their fullest potential and best advance the goals and mission of the agency.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.  
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• For general questions regarding applying for jobs, contact the recruiter or Recruitment@oic.wa.gov. 

How to Apply: 

1. Create an online account: Go to the job posting and click the big green “Apply” button. You’ll need to set up an account if you haven’t already.
2. Complete your application: Be sure to answer all the questions fully and honestly. Avoid vague answers like “see resume.” This may result in disqualification.

3. Attach your cover letter and resume. Applications that do not include a cover letter and resume or are incomplete will be automatically disqualified.

1. Provide references: List three people who have supervised your work and can vouch for your skills. If you don’t have enough, you can include people like teachers, college professors, or other professional colleagues.

Your application will be evaluated based on how closely your qualifications and experience meet the required and/or preferred qualifications of the position.  Applications missing the requested information or containing incomplete responses may be disqualified and removed from further consideration. 

General suggestions for creating a good application:

• Read the job posting very carefully. Find out as much as you can about the position.
• Make sure you are very diligent in following all the application instructions.  Include all requested documentation. 
• Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications. 

• Carefully read each of the supplemental questions and respond completely to each one. Pay attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the experience. Detail the types of work you performed, the work products, etc., to demonstrate 'how'. 

• Specifically include all your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained experience or skills. 
• Make sure your application reflects your best writing.

Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov. 

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