Senior Manager, Communications

The Senior Manager, Communications leads and executes comprehensive communications and content strategy to enhance member engagement and value through compelling multi-channel content development, strategic messaging, and effective governance. Direct internal and external communications initiatives while providing organizational leadership in content creation, brand consistency, and digital communications to support member needs and organizational goals. Oversee communications staff and collaborate across departments to ensure cohesive messaging and content delivery. This role reports to the Vice President, Marketing and Communications.

Cover Letter Required

Note: This position is considered Hybrid and will need to commute to ACOG's office located in Washington, D.C.

Duties/Responsibilities:
• Develop and/or oversee the development of compelling, brand-based content such as website information, articles, emails, presentations, videos, and social media posts.
• Develop and oversee governance, best practices and voice for member content and messaging to ensure effective and consistent organization-wide messaging with members.
• Develop processes to provide review and guidance for content developed by other departments.
• Serve as an integral part of the social media team, providing content strategy, guidance and support.
• Develop and produce templated communications for ACOG leadership and Presidents.
• Develop comprehensive communications plans for internal and external campaigns, initiatives, rollouts and announcements.
• Ensure communications are consistent and compliant with the ACOG Style Guide.
• Lead efforts to keep members informed about ACOG resources, products, events and guidance.
• Oversee and maintain a monthly and quarterly cadence of priority communications for the organization.
• Oversee the strategy, development and implementation of Rounds, ACOG’s digital news digest for members and a variety of other digital e-newsletters, including those for ACOG Districts and Sections.
• Provide communications consultation and liaison support to ACOG departments, working closely with ACOG staff.
• Develop and oversee member content governance in conjunction with the membership team.
• Provide oversight to internal communications procedures and creation.
• Develop and present reports to staff and volunteer leadership.
• Work closely with the membership team in developing communications for various channels (direct mail, email, social media, etc.) to member and non-member physicians.
• Develop compelling content to improve member understanding and value of member benefits.
• Supervise and manage assigned staff. Provide guidance, mentoring, and leadership.
• Create an inclusive environment, hold employees accountable, ensure completion of assigned tasks, resolve conflicts, conduct annual performance evaluations and provide professional development opportunities.
• Perform other duties as assigned.

Required Skills/Abilities:
• Demonstrated customer service proficiency, exhibiting high standards of timeliness and responsiveness
• Strong written and verbal communication skills, with a demonstrated proficiency in copywriting and developing member-focused content across channels (such as email, website pages, social media, e-newsletters, print materials)
• Excellent management and leadership skills (i.e., creating and working in a team environment, analytical skills, interpersonal and communication skills)
• Excellent problem solving and conflict resolution skills
• Familiarity and basic proficiency using email platforms (Magnet Mail) and presentation tools (PowerPoint)

Education and Experience:
• BS/BA degree required, preferably in communications, or related field
• 5-7 of experience in communications in the health field; and a minimum of 1-2 years of supervisory experience

Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.

PI268127652

Required Skills/Abilities:
• Demonstrated customer service proficiency, exhibiting high standards of timeliness and responsiveness
• Strong written and verbal communication skills, with a demonstrated proficiency in copywriting and developing member-focused content across channels (such as email, website pages, social media, e-newsletters, print materials)
• Excellent management and leadership skills (i.e., creating and working in a team environment, analytical skills, interpersonal and communication skills)
• Excellent problem solving and conflict resolution skills
• Familiarity and basic proficiency using email platforms (Magnet Mail) and presentation tools (PowerPoint)

Education and Experience:
• BS/BA degree required, preferably in communications, or related field
• 5-7 of experience in communications in the health field; and a minimum of 1-2 years of supervisory experience

Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.