Office Dispatcher

Office Dispatcher – HVAC / Refrigeration / Commercial Kitchen Equipment

Location: 1000 Wedgewood Heights, Schenectady, NY  12306.

Full-Time | Monday–Friday

Are you the organized, detail-savvy multitasker every fast-paced team dreams of? Capital District Mechanical (CDM), a leading commercial HVAC and refrigeration service provider in Upstate New York, is hiring an Office Dispatcher who knows the industry and thrives in a high-energy environment.

We’re looking for someone who understands the flow of field service operations, speaks the language of HVAC/refrigeration pros, and can juggle schedules with finesse.

What You’ll Do:

• Coordinate daily schedules for field technicians across service areas
• Dispatch service calls with efficiency and urgency
• Communicate with customers to confirm appointments and service windows
• Maintain accurate service logs, parts inventory, and job status updates
• Support techs in the field by ordering parts and tracking job progress
• Leverage your HVAC/R or kitchen equipment knowledge to streamline operations

Who You Are:

• Prior experience dispatching for HVAC, refrigeration, and/or commercial kitchen equipment service teams
• Skilled in customer service and clear communication
• Proficient with scheduling software (Quick books and intuit field service)
• A problem-solver who keeps calm under pressure
• Organized, dependable, and a true team player

Why You’ll Love Working at CDM:

• Competitive pay based on experience
• Health insurance
• Paid time off and holidays
• 401(k) retirement plan
• Supportive team culture and room to grow

Ready to Bring Order to the Chaos?

Be the heartbeat of our operation and help keep our techs rolling and our clients happy. Apply today and let’s get to work!

Send your resume to leanna.muscanell@cdmech.com or apply now!

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