Contract Specialist

Position: Contract Specialist

Starting range: $25.35/hour

Job# 24-25

DEADLINE FOR APPLICATIONS:  Open Until Filled

Southwest Housing Compliance Corporation (SHCC) is looking for a detail oriented, highly organized candidate to work with owners and agents in our Contracts Department. SHCC has served the U.S. Department of Housing and Urban Development (HUD) as high-performing Contract Administrator for over 24 years. In this role, we are proud to serve over 800 properties in the states of Texas and Arkansas to ensure they receive sufficient subsidy and necessary operating funds in accordance with HUD's mission.

What you will do in this position:

• Review & Recommendation:

Serve as the designated specialist for receiving, analyzing, and making recommendations on owner/agent-submitted renewal and rent adjustment requests.

• Regulatory Compliance:

Ensure that all contract renewals and rent adjustments are completed in full compliance with current HUD guidelines.

• Customer Service:

Provide exceptional, professional support to property owners, agents, and HUD representatives.

• Data Entry & System Management:

Perform timely and accurate data entry in SHCC and HUD systems to support processing and documentation.

• Portfolio Management:

Manage an assigned portfolio of properties with attention to detail, meeting strict deadlines, and performing multi-level reviews.

More about this position:

If you thrive on delivering friendly, professional customer service, juggling multiple priorities, and communicating effectively, this is the role for you! Join a supportive, mission-driven team dedicated to community impact and collaboration. Here's what our clients say about us:

• "Staff go beyond with their service."

• "Everyone I have worked with at SHCC has been friendly, helpful, and professional."

• "All areas of service are commendable."

Be part of a team that earned a 95% customer service score on our 2023 Customer Satisfaction Survey and is driven by a mission to serve communities with integrity and excellence.

Qualified candidates must possess:

• At least two years of college, Bachelor's degree is preferred or equivalent combination of education and experience.
• Ability to provide compassionate and professional customer service to clientele of diverse backgrounds
• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, Docu Sign, Emphasys ELITE, and Laserfiche)
• Knowledge of HUD programs, regulatory compliance, the affordable housing industry
• Knowledge of principals and techniques of accounting, budgeting, financing, and mortgages a plus.
• Ability to communicate clearly and concisely, orally and in writing is critical.
• A writing test will be administered as part of the interview process.

Benefits:

• Paid sick leave, annual leave, birthday leave & federal holidays
• 100% of employee health insurance premiums paid by the agency
• Supplemental health, dental, vision, and life insurance options for employees and family
• Employee Assistance Program
• Hybrid work schedule available

For a more detailed description of our compensation/benefits offered, go to the  website.

APPLICATIONS FOR EMPLOYMENT:  SHCC is a subsidiary of the Housing Authority of the City of Austin (HACA) Application for open posted position must be submitted via online on our website.

We also accept applications at the Housing Authority of the City of Austin, 1124 S. IH-35, Austin, Texas 78704. No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website at www.shccnet.org often to view and apply for vacant positions or sign up for job alerts at our career site. SHCC is a drug-free workplace. A Criminal Background Check including a sex offender registry check. A Driving Record, Texas Driver's License, and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYER

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