Information Clerk
Job Summary
Responsible for responding to inquiries by gathering appropriate information. Retrieves files, makes phone calls, or searches databases to obtain most accurate response.
Primary Responsibilities
- Handle inquiries from outside parties.
- Respond to inquiries by obtaining as much information as possible and finding solutions.
- Provide people with location of departments, offices, and employees within organization.
- Answer questions about company officials.
- Keep meticulous records.
- Answer phones and route calls.
- Provide information at a hotel concerning fitness rooms, laundry, check out time, and other need-to-know items.
- Help customer locate store merchandise.
- Answer questions about company policies such as refunds.
- Operate telephone switchboard.
- Take messages and schedule appointments.
- Pay invoices, work with balance sheets, and handle expense reports.
- Schedule meetings.
- Proofread and transcribe information.
- Perform data entry.
- Greet people and provide refreshments.
- Resolve customer complaints.
- File and maintain records management database.
- Scan documents into computers.
- Collect, sort, distribute and prepare mail, messages and courier deliveries.
- Take orders for merchandise.
- Take care of plants and maintain cleanliness of reception area.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
